We are excited to announce the release of the Coastal Cloud 2018 Customer Success Industry Report. Our team conducted in-depth interviews with nearly four dozen Customer Success leaders, asking them everything from how they manage their customer journey to their customer success team structure to how they measure customer health and budget for customer success. Our goal with this study was to empower CS leaders and the broader market with key insights to help drive their CS programs forward.
Salesforce shares continued their upward march after Marc Benioff’s business software company reported another earnings and revenue beat for its fiscal third quarter on Tuesday. Salesforce reported non-GAAP earnings of $0.39, ahead of analyst consensus of $0.37 as polled by Thomson Reuters, and revenue of $2.68 billion, ahead of expectations of $2.65 billion.
One of the biggest delays in business operations is contract processing. How is Conga solving this issue?
Conga Contracts helps accelerate contracts processing in several ways. End users can create contracts using of dynamic contract templates and maintain change history with a library of standard terms. This mitigates risk and speeds up negotiation. Users can reduce delays in the negotiation cycle by tracking versions in Salesforce, routing changes that need approval to the correct person, and ensuring Salesforce is up to date with approved contract changes through the True-Up feature.
In today’s competitive landscape, companies and employees alike are very tuned in to the concept of company culture. Companies want to attract and retain top industry talent, and employees tend to enjoy work when their needs and values are consistent with those in the workplace. They tend to develop better relationships with coworkers, and are even more productive.