We are excited to announce the release of the Coastal Cloud 2018 Customer Success Industry Report. Our team conducted in-depth interviews with nearly four dozen Customer Success leaders, asking them everything from how they manage their customer journey to their customer success team structure to how they measure customer health and budget for customer success. Our goal with this study was to empower CS leaders and the broader market with key insights to help drive their CS programs forward.
Below, we share a few of the findings we discovered while conducting our study. You can find all the details by downloading the full Coastal Cloud 2018 Customer Success Industry Report.